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Certifications for Call Center Professionals Earn Big Marks in the Industry
Technology professionals have long had to earn a certain list of certifications in order to get ahead in their careers. Network topology specialists would study how certain drivers managed one particular software stack or another. Communications engineers would read intensively about how certain drivers functioned. In either case, they were earning a certification that showed […]
Primary Reasons to Use Inbound Call Center Outsourcing in Your Business
Effective and timely communication is essential for every business to attract and retain clients. However, it sometimes becomes challenging for in-house customer service to handle all the calls, especially with a high volume. In such cases, the best solution is inbound call center outsourcing. Inbound call centers have professional agents who handle your calls from […]
Call Center Education Impact on Customer Service and Organization Success
Call center education is essential for the success of any call center. It is the responsibility of the call center to ensure that its employees have the skills and knowledge needed to handle customer inquiries effectively. On boarding new staff should include this education, as well as providing ongoing training for current employees to keep […]
Why Owning and Using a Smartphone is a Necessity
One full-time job and two part-time jobs later, you are still facing challenges when it comes to your financial responsibilities. Rent is at an all-time high and utility bills are also expensive, leaving you wondering how to keep your phone connected. Seems out of reach, right? It does not have to be and you are […]
Advanced Disaster Emergency Telecommunications Network in Anchorage, AK
The scenic state of Alaska draws many tourists to these vast lands so beautiful and remote. Since this region is made up of remote small towns and villages, having the ability to communicate with others is crucial for people living in this area. Learn why an advanced disaster emergency telecommunications network in Anchorage, AK, is […]
Finding the Perfect Low Voltage Lighting System in Kern County, California
The benefit of a low voltage system is that it runs on stepped-down voltage from the standard 120 volts in a normal household electrical system to 12 volts. This means the risk is reduced from potential electrical arcs over open spaces to a direct shock. Overall, this is a much safer system for lighting outdoors […]
A Small Business Owner’s Need for a VoIP Multi-Line Phone System in Lenexa KS
Having a multi line phone system in Lenexa KS can be costly for small business owners, especially with a traditional telephone service provider. A VoIP provider, however, can save small business owners up to 40% on locally made phone calls and as much as 90% on long distance phone calls. In fact, as VoIP gains […]
Tips for Interacting With Customers While Answering Service Calls
If you enjoy talking to people and you’re capable of working with little supervision, then a job in a call center might be an option to consider. When you work in this career field, you need to know how to communicate in a professional manner so that the people you talk to are able to […]
Myths About Firewall
You need an open source firewall with Linux in order to keep your network safe. Many people are reluctant to use a firewall because of all of the myths surrounding it. There are several firewall myths that need to be debunked. Myth: Firewall Slows Down Your Computer Fact: Firewall does not slow down your computer. […]
Ways to Enhance the Telephone Communications of Your Business
Anytime your business is able to enhance its operations, this can lead to higher profits. This might occur due to generating more business through your choice, or it might be by virtue of cutting costs with your decision. It might be surprising to find out that switching to a SIP phone service can enhance your […]